Privacy Policy – All Star Air Solutions
Effective Date: August 14, 2025
At All Star Air Solutions, we are committed to protecting your privacy and ensuring a safe online experience when you visit our website (https://allstarairsolutions.com) or request our HVAC, air conditioning, heating, or commercial refrigeration services in Key West and the Florida Keys.
1. Information We Collect
We may collect the following:
- Personal Information: Name, phone number, email, physical address, and details related to your HVAC service needs (e.g., AC repair, installation, maintenance).
- Service Information: Details about your air conditioning unit, heating system, or refrigeration equipment for service and diagnostic purposes.
- Website Data: IP address, browser type, device type, pages visited, and time spent on our site.
- Cookies: Small data files to help us improve your browsing experience and track marketing effectiveness.
2. How We Use Your Information
We use your information to:
- Schedule and perform HVAC services including emergency AC repair, air conditioning installation, heating repair, and refrigeration maintenance.
- Send service reminders, promotional offers, and seasonal HVAC maintenance tips.
- Improve our website and enhance user experience.
- Respond to customer service requests and provide quotes.
- Comply with applicable laws and prevent fraudulent activity.
3. Sharing of Information
Mobile Messaging Privacy Policy
Information We Collect for SMS All Star Air Solutions collects your phone number and express consent when you opt-in to receive text messages via our website contact forms, booking software, or by texting us directly.
How We Use Your Information We use this information solely to communicate with you regarding:
- Appointment reminders and scheduling updates.
- Status updates on HVAC services or installations.
- Direct responses to your customer service inquiries.
Sharing of Information No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your Choices (Opt-Out) You may opt-out of receiving text messages from us at any time. To stop receiving messages, reply STOP to any text message sent from All Star Air Solutions. You may also request to be removed from our messaging list by contacting us at [Insert Business Email] or calling [Insert Business Phone].
Action Items for your Twilio Application:
Include the Link: When you fill out the “How do end-users consent?” field in the Twilio form, specifically mention: “Consent is collected via our website form at allstarairsolutions.com/contact, which includes a link to our Privacy Policy.”
Ensure it’s Visible: Make sure this section is live on your website before you submit the Twilio form. The human reviewers will click your link to check.
The Checkbox Rule: On your website contact form, ensure the SMS opt-in checkbox is not pre-checked.
We do not sell or rent your personal information. We may share it with:
- Licensed contractors or technicians for scheduled service.
- Third-party vendors for billing, payment processing, and scheduling.
- Legal authorities when required by law.
4. Security
We take reasonable measures to protect your data during transmission and storage. However, no method of online storage or transmission is 100% secure.
5. Third-Party Links
Our site may contain links to external websites. We are not responsible for the privacy policies or practices of these sites.
6. Your Rights
You have the right to:
- Request a copy of your personal data.
- Request that we correct or delete your information.
- Opt out of marketing communications at any time.
7. Changes to Policy
We may update this policy from time to time, and changes will be posted here with a new effective date.
8. Contact Us
For questions about our Privacy Policy or how we handle your information:
All Star Air Solutions
📍 Key West, FL – Serving the entire Florida Keys
📧 info@allstarairsolutions.com
📞 305-509-0383